We’ve said goodbye to our old direct number. You can now reach us toll-free at 1-855-272-0051.

Introducing our new broker portal

As a valued member of the OIM broker network, you've been selected to participate in the pilot launch of Haventree's new Broker Portal. Your feedback will help us refine and improve the experience before a broader rollout.

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Broker Portal Options

Log in to the NEW Broker Portal

Log in to the NEW Broker Portal

Manage new deals submitted after November 16, 2026.

Important: Do not create or manage the same deal in both portals.

    Log In to Broker Portal

    Log In to Broker Portal

    Manage deals submitted prior to November 16, 2026

    Important: Do not create or manage the same deal in both portals.

      Haventree’s Business Development Team

      Our Team

      Our Business Development team is committed to supporting the growth of your business. We’re here to help you help your clients.

      Sandy Pandolfi

      Sandy Pandolfi

      Regional Director, Eastern Canada

      spandolfi@haventreebank.com
      647.333.3246
      Eastern Canada
      Brett Lovegrove

      Brett Lovegrove

      Regional Director, Western Canada

      blovegrove@haventreebank.com
      403.815.1159
      Western Canada
      Lundon Clark

      Lundon Clark

      Business Development Manager

      lundon.clark@haventreebank.com
      416.737.4402
      Toronto Central
      Natalie Dixon

      Natalie Dixon

      AVP, Mortgage Originations

      ndixon@haventreebank.com
      647.264.8176
      Across Canada
      Michele Tsoi

      Michele Tsoi

      Director, National Mortgage Operations

      mtsoi@haventreebank.com
      1.855.272.0051 Ext.0433
      Across Canada
      Marcy Torie

      Marcy Torie

      Senior Underwriter

      marcy.torie@haventreebank.com
      1.855.272.0051 Ext. 0454
      Akhalia Lyall

      Akhalia Lyall

      Senior Underwriter

      akhalia.lyall@haventreebank.com
      1.855.272.0051 Ext. 0469
      Luisa Simeone

      Luisa Simeone

      Senior Underwriter

      lsimeone@haventreebank.com
      1.855.272.0051 Ext. 0439
      Margaret Holt

      Margaret Holt

      Senior Mortgage Operations Specialist

      margaret.holt@haventreebank.com
      1.855.272.0051 Ext. 0508
      Reem Jarjees

      Reem Jarjees

      Senior Mortgage Operations Specialist

      reem.jarjees@haventreebank.com
      1.855.272.0051 Ext. 0566
      Masood Khushal

      Masood Khushal

      Senior Bilingual Mortgage Operations Specialist

      masood.khushal@haventreebank.com
      1.855.272.0051 Ext. 0565

      How it works

      How to Use the New Broker Portal:

      01

      Log in to the new broker portal
      Log in to the new broker portal using your credentials that were provided.

      02

      Find or start your deal
      Open an existing deal in the old broker portal or begin an eligible new submission.

      03

      Upload documents by category
      Attach each document to its corresponding requirement.

      04

      Review conditions and next steps
      Check which items are approved, outstanding or require additional information.

      05

      Communicate and monitor progress
      Through the deal record, you can monitor the progress and send deal notes or questions to the underwriter.

      Loyalty Points

      As a thank you for participating in our pilot program and sharing your feedback, we're pleased to offer more OIM points. 

      Rewards: 

      • 2 OIM points for every submitted deal. 

      • 3 OIM points when a deal is submitted with all required documentation upfront and funds by December 31. 

      FAQs

      Frequently Asked Questions

      Support

      Need help? We’re here to help you access the correct portal and keep your deals moving.

      Login or access issues

      Login or access issues

      mbachynski@haventreebank.com

      Questions about a specific deal

      Questions about a specific deal

      Use the communication feature within the new broker portal or contact your assigned Haventree Bank representative.

      Privacy Notice

      Privacy Notice

      Do not include borrower names, financial information or other sensitive data in an unsecured email or form.

      Feedback

      Help us shape the new broker portal

      As you are using the new broker portal, tell us what worked, what was unclear and what would improve your experience. Please note this email is not for information on deals or escalation. For questions about any active deals please speak with the underwriter assigned or your BDM.